This Privacy Notice applies to the website rosecaregroup.co.uk, operated by Rose Care Group Limited, registered address C/O Bishop Fleming Brook House Manor Drive, Clyst St. Mary, Exeter, United Kingdom, EX5 1GD. It explains how we collect, use, store and protect your personal information when you use this website. We are committed to complying with the UK GDPR, the Data Protection Act, and the Privacy and Electronic Communications Regulations (PECR).
The purpose of this notice is to help you understand:
How we collect your information
We may obtain information about you in the following ways:
What personal data we collect and why
Depending on how you interact with our website or services, we may collect and process:
We use this information to:
Legal grounds for processing your data
We process personal data under the following lawful bases in the UK GDPR:
If we process special category data (such as health information), we will only do so with your explicit consent (Article 9(2)(a)).
How long we keep your data
We will only retain personal information for as long as it is required for the purpose it was collected in-line with our Storage of Records policy. Please contact us if you need further clarification.
Sharing your information
We may share your information in limited circumstances, such as:
When we use external service providers (“data processors”), they are bound by contract to handle your information securely and only in accordance with our instructions.
Your data protection rights
You have the following rights under UK data protection law:
More details about your rights are available from the Information Commissioner’s Office (ICO): https://ico.org.uk/for-the-public/is-my-information-being-handled-correctly/
To exercise any of these rights, please contact our Privacy Officer using the details at the end of this notice.
International transfers
We do not routinely transfer personal data outside of the UK. If such a transfer is necessary, we will ensure appropriate safeguards are in place as required by law.
Cookies
Our website uses cookies to improve your browsing experience. A cookie is a small file stored on your device which helps us understand how you use our site.
You can control cookie settings via your web browser or through the cookie consent tool on our site. Please note that disabling cookies may affect website functionality.
Website tracking
We use website analytics tools to understand how visitors use our site. These tools may use cookies to collect information about usage patterns, but they do not identify individuals.
Downloads and media
Any files, brochures, or documents you download from our site are provided at your own risk. We recommend that you use antivirus software to check files before opening them.
If you download a brochure, we may ask for your email address so we can send you additional information. You can opt out of future communications at any time by contacting us.
Contacting us
If you contact us through the website, you do so at your own discretion and provide personal details at your own risk. We keep such information secure and only for as long as necessary.
Where you give explicit permission, we may use your details to send updates or information about our services.
Email communications
Emails may contain tracking technology (such as clickable links) to help us monitor engagement.
External links
Our website may include links to external websites. We cannot be held responsible for the content or security of those sites. Please use caution before clicking external links.
Social media
We maintain official profiles on certain social media platforms. Please verify the authenticity of our accounts before engaging with them. We will never request sensitive personal information or passwords through social media.
Our website may also include social sharing buttons which allow you to share content on your own social networks. Using these features is at your own discretion.
Devon and Cornwall Care Record Privacy Notice*
Health and social care organisations in Devon and Cornwall use a shared system called the Devon and Cornwall Care Record. This system allows health and care professionals to access relevant patient information quickly and securely, helping to improve the quality and safety of care you receive.
The shared record may be used during routine appointments as well as in urgent situations, such as attending A&E, calling NHS 111, or visiting an out-of-hours service. Having access to your shared record means professionals don’t need to spend time contacting other services for information, which speeds up your care.
Only authorised health and care staff are able to view the Devon and Cornwall Care Record. Access is carefully controlled and limited to the information necessary for their role. The system does not share all of your records, only the agreed information needed for your care.
For more details, please visit: www.devonandcornwallcarerecord.nhs.uk
*Applicable to Alphington Lodge, Bishopsteignton House, Greycliffe Manor, The Homestead, Doneraile, Southlands, St Benets Court, Wolborough Court.
Contact us
If you have any questions about this Privacy Notice, or would like to exercise your data protection rights, please contact:
Privacy Officer
Rose Care Group Limited
Email: [[email protected]]